Privacy Policy
This Privacy Policy explains how Aconcagua Group s.r.o. ("we", "us", "our") collects, uses and protects personal data when you interact with our websites, sales channels and managed reporting services.
Data controller
Aconcagua Group s.r.o., registered in Bratislava, Slovakia. For any privacy-related request, contact contact@aconcaguagroup.net.
Data we process
- Identification and contact data provided through forms, email and commercial agreements.
- Business data from connected marketplace and ERP integrations operated on the client's behalf.
- Technical telemetry strictly necessary to operate, secure and improve the service.
Legal basis
Processing is based on the performance of a contract (Art. 6(1)(b) GDPR), our legitimate interests in running and securing the service (Art. 6(1)(f)) and, where required, your explicit consent (Art. 6(1)(a)).
Retention
Personal data is retained only as long as needed for the purposes above or as required by applicable law. Operational reporting data follows the retention agreed in the client contract.
Your rights
You may request access, rectification, erasure, restriction, portability or object to processing. You also have the right to lodge a complaint with the Slovak Data Protection Authority.
Terms of Service
These Terms govern access to and use of services provided by Aconcagua Group s.r.o., including managed reporting environments, dashboards, integrations and advisory work.
Engagement
Services are delivered under a signed commercial agreement (Order Form / SOW) which prevails over these Terms in case of conflict. Implementation fees and monthly subscriptions are billed as specified in that agreement.
Acceptable use
Clients agree not to misuse the service, attempt to bypass access controls, or use the platform in violation of marketplace policies or applicable law.
Intellectual property
Aconcagua Group retains ownership of its platform, dashboards, frameworks and underlying code. Clients retain ownership of their data and content provided to the service.
Liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees paid for the service in the 12 months preceding the event giving rise to the claim.
Governing law
These Terms are governed by the laws of the Slovak Republic. Disputes are subject to the exclusive jurisdiction of the competent courts of Bratislava.
GDPR / Data Protection
As an EU-based company, Aconcagua Group s.r.o. operates in full alignment with Regulation (EU) 2016/679 (GDPR) and complementary Slovak data protection legislation.
Role
For our own websites and commercial activity we act as data controller. When operating reporting and integration services on behalf of a client, we act as data processor under a Data Processing Agreement (DPA) which is available upon request.
Sub-processors
We rely on a limited number of vetted European and EU-adequate sub-processors for cloud hosting, marketplace APIs and email delivery. An up-to-date list is provided to clients under contract.
International transfers
Where data is transferred outside the EEA, transfers are protected by Standard Contractual Clauses and appropriate technical and organisational measures.
Security measures
Access is restricted on a least-privilege basis, secrets are managed through dedicated vaults, production access is logged, and integrations use scoped credentials with token rotation.
Contact
Data protection enquiries: contact@aconcaguagroup.net.